Blackbird

Update on previous post. It is now 20th. August and I have just been informed by Hatfields in Sheffield that the earliest the springs will be despatched from Italy is 23rd August. That will mean that I will be lucky to receive them by the end of the month. I am totally dissatisfied with the Chrysler spare parts situation and I have already started to look for a suitable vehicle replacement. No prizes for guessing that Chrysler is not in the running.

I hope that your problem is confined to the top mounting and not the actual springs. I ordered a set of front springs on 5th July and despite repeated calls to my local dealer I am told that they will not be delivered until 23 August at the earliest, and that is not here but in Italy. To say that I am totally P****d off is putting it mildly. I have already stsrted looking for a replacement vehicle andf guess what, I am not even looking at another Chrysler.

I own a 2008 Grand Voyager Limited, unfortunately I have recently noticed that the front of the vehicle appears to be low compared with a similar vehicle owned by a friend. I suspected that the front coil springs were getting tired and so decided to replace them. However before ordering them I decided to check with Chrysler what the measurement between the top of the front wheel arch and he ground should be, this hopefully would confirm my suspicions about the springs. It took Chrysler two days to inform me that no such data was available but they did give me a measurement for the overall height and this appeared to confirm that the springs required replacement. On contacting my local dealer, it was no surprise to be informed that they had none in stock, just a shock as to the retail price of £83.00 + VAT each. On placing the order I subsequently received a phone call informing me that there were no springs in the country and they would have to be ordered from abroad, and they could not give me any idea as to when the springs would arrive. What sort of customer service is that! Obviously I am less than impressed with this after sales service ans it will certainly have an influence of what I eventually replace the vehicle with?