Chrystler 300C Media Hard Drive Crashed - Heeeeelp!

[evelina181]

Hi!

 

Please, please help a girl out!!! basically what has happened is my Chrysler 300c 2007 media hard drive has crashed, so I was not able to use sat nav, or radio, basically anything. I've brought a new hard drive now it lets me turn on the radio, accepts aux but I still can not use Sat Nav or Hands free as my phone won't connect, also cant use usb etc, that is sooo annoying! I know I need software for it to work again but where do I get this from??!?! I just got off chat with Chrysler US they told me to buy it from www.here.com but I could not find where on the web site so I went back to them and another advisor has advised that because it's a US website, it wont work for my Chrysler anyway?!?! like what?!?! never knew thet we use different software in the UK but ok? And when I asked him, so what do I do, he was like we are not sure?!!?!?! therefore he took my email and said they will be in contact within next 30 DAYS!!!!!!

Has anybody had the same problem? please help.... I have tried looking for the software online using my vin, but all I can find is updates, and when I put my vin no in it says that I do not require any updates as I am all up to date.... please, please, please help....

Sorry if I'm being thick, I just do not know what to do....

 

 

Thanks, Eve

 

[BrownSugar]

Eve, I'm afraid there is no saving it. it's kaput. It is a very poor unit and there are many posts on the web where owners report issues with the stereo. A few months ago my hard drive crashed. Turned on the system, the warning message appeared and would not go. Nothing I did worked, no radio, no CD, no hard drive, no sat nav. Then after a week it started working again. But a few weeks ago it packed up again. I phoned Chrysler and asked how much a new one would be. £2,100!!!!! What? Yeah, thanks mate.

 

The only thing you can do is replace it with an after market unit. I bought a Sony DIN system, but it's not a straight swap. Mine has a Boston amplifier. The factory fitted stereo is connected to the car's computer and CANBUS wiring system. So when you turn on the stereo it sends a message to the computer which then wakes up the amplifier and sends signals to the display on the dash and tells the steering wheel controls to work. But the after market systems don't talk to the computer or CANBUS. All this meant I had to get my Sony professionally fitted. Even then there were issues which the professional fitter struggled with. It cost me £600 to replace and fit.